Frequently Asked Questions

Have any questions see below you may find your answer to your question here.

Transfers
1. How do we meet and recognise the driver at the airport/port?
Your driver will be at the arrivals hall in the airport as you exit or parked at the port next to the cruise ship with a clear sign stating your full name.

2. How do we pay for our transfer do you require a deposit.
We do not require a deposit or credit card at the time of booking.You can settle the bill with the driver on the day with a euros cash payment.

3. Do I get a confirmation of my reservation?
As soon as you book you will receive a booking form with all the reservation details including pick up times and prices. We recommend that you print this and bring along with you.

4. Will the car be definitely private for us?
Yes, no private cars are ever shared even if you are one person or four people the reservation is strictly for you.

5. What happens if my flight is delayed will I be charged extra?
No, our company and drivers will have your flight and arrival details and check via the airport arrivals monitors .In the event of a delay, we will know and arrange accordingly to arrive at the new time to meet you.

6. Should we tip the drivers?
To give a tip is not compulsory and entirely up to you

7. Can we smoke or drink in the car?
We do not allow smoking in the cars and only water may be taken inside the cars.

8. How much luggage may I bring what if I have push chairs or sports equipment?
It is essential that you tell us at the time of booking or before your arrival if you are carrying any excess baggage so we can arrange the largest possible vehicle or an additional car at your expense.

Tours
9. Where does the tour start from and what time will we be picked up?
All tours unless otherwise stated at the time of booking are picked up from your hotel reception or the port. You are required to be at the pick up point 15 minutes before the given time. All times are given when booking.

10. How do we pay for our tour?
A deposit will be taken on line and the outstanding payment will be paid in Rhodes to our member of staff and tickets will be given if required to some sites. Please bring with you’re your confirmation letter.

11. What do we need to bring with us on the day?
You will need to bring your confirmation letter, tickets if necessary. We also highly recommend for you to bring a hat, sun cream, water and sun glasses due to the heat and additional money is cash for entrance fees, lunch or souvenirs.

12. Are fees to the archaeological sites included in the price?
No, these fees are paid by yourselves on the day please see the link on the website for a guide on site fees.

13. What happens in the event the tour is cancelled?
In the unlikely event the tour is cancelled we will arrange another day or in the event this is not suitable a full refund of any monies paid.

14. Should we tip the guide?
This is not compulsory and entirely up to you.

15. Can we bring food and drinks on the coach?
To ensure the coach is kept clean we can only allow water on board.

16. Can we smoke on the bus or during the tour?
There is a strict no smoking policy on the coach but there will be plenty of opportunity to smoke during the day.

17. Is there a minimum number of passengers?
If you have booked a private or VIP tour the tour will be sufficient even with one person. If you have booked a private group tour again the vehicle will be private for you. If you have booked one of our shared excursions then the coach will be picking up other passengers and nationalities.

18.What happens if a member of our group feels unwell?
If on a private tour the driver at your wish can cut the tour short or help you arrange for the ill passenger to return at their expense and continue with the existing passengers as normal. If on a group excursion the driver will assist you in finding a way back to your location at your own expense.

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